Legal

Refund Policy

Effective January 2024 · Aswini Godavari Travel & Tourism

Overview

We aim to make the refund process as simple and transparent as possible. Refunds are issued to the original payment method (UPI, card, or net banking) and processed by PayU. The time it takes for funds to appear in your account depends on your bank's processing time, which is outside our control.

Refund Timeline

Refund initiated within 2 business days

After your cancellation is confirmed, we raise the refund with PayU within 2 working days.

Credit to your account: 5–7 business days

UPI refunds typically arrive in 1–3 days. Card or net banking refunds take 5–7 business days depending on your bank.

International cards

Refunds to international cards may take 7–14 business days and may be subject to currency conversion differences.

Refund Amounts

Cancellation Timing	Refund Amount
More than 48 hours before departure	100% of booking amount
24–48 hours before departure	50% of booking amount
Less than 24 hours before departure	No refund
Operator-cancelled (weather / force majeure)	100% or free reschedule

Payment gateway convenience fees (if applicable) are not refundable in any scenario.

Track Your Refund

Once your refund is processed, you will receive an email confirmation with the refund reference number. You can also track your refund status in real time at My Account → Refunds.

If your refund has not arrived within the stated timeline, contact us at aswinigodavari@gmail.com or call +91 98483 23488 with your booking reference number.